Merlin Access Card Upgrade

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More about your access requirements

If you have difficulty moving yourself more than short distances this is the symbol for you. We have no strict definition of what distances are involved as it will be for you to discuss this with providers and they will let you know how they might be able to meet your needs. This can only be awarded where a person’s mobility is so limited that they are unable to self-mobilise for more than short distances and distances present a significant barrier to you. We would not allocate this symbol if an applicant could mobilise and with rest breaks, be able to undertake longer distances. We would not allocate this symbol where an individual would be able to mobilise over longer distances with the support of another person. Evidence notes The evidence that you upload needs to show that you are only able to self-mobilise a short distance (including walking or self-propelling a wheelchair). This would not include situations where for example you are a powered wheelchair user. The easiest form of proof we can look at is the mobility component of PIP / DLA, but we can also take other documents into account such as medical reports.
Our Assistance Dog Symbol is awarded once we receive official documentation stating the dog has gone through training in order to be able to support you at events and venues/other unusual environments/circumstances. Assistance dogs are highly trained to be able to provide a level of support in otherwise hostile environments and this is the message that our symbol is meant to convey. This symbol is not meant to convey that you have an assistance dog, but that you have a trained assistance dog. Where applicable we recommend you take advantage of the support provided by an essential companion which is covered by our +1 symbol. Evidence notes We know that owner-trained dogs may be capable of providing a robust amount of support, but we need to see that this has been confirmed by a professional 3rd party such as Assistance Dogs UK.
This symbol is awarded to people for whom it would be significantly difficult for them to access services without support from another person. We remind all applicants that the +1 is not a discount for carers. In the past, many venues may have operated a buy-one-get-one-free scheme for disabled customers but our approach is more detailed than this, so please read carefully before submitting a response. The +1 is not about the fact that you need care and support, and this part of the form is not to question that you may need a certain amount of support when out and about. The +1 symbol can only be awarded where an individual’s needs are so significant or substantial that, without support, the price of a ticket to bring a carer would place the customer at a significant disadvantage when visiting paid-for events, and as such, it is the responsibility of the venue to subsidise the cost of this by issuing a reduced price / complimentary companion ticket. The support needed must be in excess of what could be reasonably expected of family/friends already accompanying you and must be due to disability-related needs. For children, and young children especially; the +1 can only be considered where the needs are outside of the range of what can be expected of parental responsibility – even if this means that your child needs more support or supervision than another child of similar age. The decision to add +1 is not based on care needs but by the disadvantage imposed by charging additional fees for a carer to attend. At events where you would be attending with your child as part of the family group you will be charged as a fee paying parent just like all other family groups enjoying an event. The +1 can only be considered where the support you require results in the cost of a carer ticket being an unreasonable barrier to your being able to attend. Remember – this is not about whether your child needs care and support but whether the cost of a ticket for the person providing that care and support should be waived as a reasonable adjustment
For people who find accessing visual information a barrier. This may include people with visual impairments who require alternative formats / guidance. This symbol relates to a specific need for information to be presented in a different format such as larger print. Where this need is met by general support from another person, if it is significant enough, this would be covered by the +1 symbol where appropriate.
This symbol relates to people have difficulty accessing or processing audible information. It may be relevant to deaf people or those with hearing impairments. These symbols relate to a specific need for information to be presented in a different format/method such as a loop system or BSL interpretation. Where this need is met by general support from another person, if it is significant enough, this would be covered by the +1 symbol where appropriate.
If your impairment has any other impact on your ability to access a service, tell us about that here – this will flag to service providers that you might need support which otherwise wouldn’t be identified on the card.


If you have additional uploads that weren’t submitted as part of your original application please add them here
Max. file size: 100 MB.
This can be any clear photo which shows your head and shoulders
Max. file size: 100 MB.
Max. file size: 100 MB.
Max. file size: 100 MB.