Upgrade to an Access Card

Upgrade to an Access Card

Use this form to make a payment for an outstanding access card application or upgrade your free registration to a 3 year Access Card. IMPORTANT: If you are upgrading a Merlin application do not use this form. Please upgrade a Merlin registration here https://www.accesscard.online/merlin-access-card-upgrade/

Name

This will be the email address your confirmation email was sent to. If you are unsure which email address was used, you can fill in our Check Details Form and we will resend your DAP details to the email we have on file.

If you are unsure what your ID number is, please check your confirmation email. If you cannot find your confirmation email, you can fill in our Check Details Form to retrieve your ID number.

Max. file size: 100 MB.

The photograph you submit for your Access Card should:

  • • Clearly show your full face.
  • • Be clear and in focus.
  • • Be free from filters.
  • • Ideally be cropped square, or suitable to be cropped square while still showing your full face.
  • • Contain only you, rather than multiple people.

Your photo does not need to meet strict passport-photo requirements, smiling is absolutely fine! However, following general passport photo guidance can help ensure your photo is suitable.

📦 UK delivery

This payment includes free shipping for cards sent to UK addresses. These are posted via Royal Mail 2nd Class and can take up to 10 working days to arrive.

⚡ If you need your card sooner: you can upgrade to next-day Special Delivery using the link in your confirmation email. This will be sent as soon as your upgrade request has been processed. Keep an eye out in your spam/junk folder.

🌍 For addresses outside the UK: an additional £5 international postage fee applies. If you have an international address, please complete your upgrade payment first, then use our international shipping form to pay the £5 postage fee. If the international postage fee is required but hasn’t been paid, we’ll email you to request payment.

Once your Access Card is dispatched, it can take up to 10 working days to arrive. We are unable to offer expedited shipping to international addresses.

💡 To help avoid any delays to your card being posted, we recommend paying the international postage fee at the same time as submitting your upgrade request.

Current Postal Address

Please double-check the address entered before pressing submit.

If the address is entered incorrectly and your card needs to be reprinted and posted to the correct address, a £5 reprint charge will apply.

✅ Upgrade processing

Upgrade requests are processed within 2 working days of submission. We’ll send you a confirmation email once your upgrade has been successfully processed.

Once you receive your confirmation email, your ID number is live and can be used at all of the events and venues we partner with. For many places, you don’t need to wait for your physical Access Card to arrive before you can start using your access.

If your Digital Access Pass was completed more than 12 months ago, we may need you to resubmit some documentation before we can extend your expiry date. If this is the case, we’ll get in touch by email to let you know what we need.

📩 To help avoid any delays, please keep an eye on your inbox, including your spam/junk folder, for any emails from us.

✏️ Making changes to your card?

If you’d like to make any changes to your access profile before your Access Card is printed, such as changing your awarded symbols, please make sure these are requested before submitting your upgrade form.

Upgrade requests are processed promptly. If you email us with a change request at the same time as submitting your upgrade form, your upgrade may be processed before we’ve had a chance to review your email.

If you need to make changes to your current Digital Access Pass, please email cards@accesscard.online before submitting your upgrade request.